Our refund policy

SonnetUK's policy on refunds varies from service to service. If you have any questions about our refund policy, please don't hesitate to contact us.

Web Hosting Refunds Policy

Customers may choose to cancel their account at any time. Customers submitting cancellation requests within the first 14 days of the account being activated will have their full payment refunded, minus any exempted add-ons or other non-refundable charges. This is our 14 day money back guarantee.

Cancellations of monthly hosting plans requested outside of the first 14 days will not receive a refund. Where payment has been made yearly we may, at our discretion, issue a pro-rated refund of any full months remaining, based on the monthly price of the appropriate plan.

If an account is terminated by us for any reason, including breach of our Terms of Service and/or Acceptable Use Policy, no refund will be issued.

Web Design Refunds Policy

Bespoke Design & Script Customisation: If an initial deposit is requested and paid, no refund will be given if the customer backs out, unless work has not yet started. Once work has been completed according to the agreed schedule, the remaining balance (or full balance if no deposit required) will be due; due to the close and constant communication between SonnetUK and the customer during the design process, no refunds are issued for completed work.

Script Installation: If the requested script has been successfully installed, no refund will be issued in the event of the customer changing their mind.

Domain Registration/Renewal Refunds Policy

As per registrar policy, all domain name registrations and renewals are final. No refunds are given on successful domain registrations or renewals.

Sonnet Hosting | A division of SonnetUK LTD.
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